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July 1, 2026

193 Appendix VIII Returning Funds

Retractions A retraction means funds are removed from a parent’s MyWIChildCare EBT card. Removing incorrectly issued funds from the parent’s EBT card can prevent an overpayment from occurring because the funds are returned to the department. Local agencies must submit all retraction requests to the Child Care Help Desk at childcare@wisconsin.gov.

Retraction Process FAQ When should local agencies request retractions? • When funds loaded (but not spent) to an incorrect provider or incorrect provider location • When a provider closure prevents a child from attending • When there is an agency error • When the parent was ineligible for funds • In cases of hardship • When the child did not attend the provider location for the previous 30 calendar days • When there is a history of expungements • When there is a change in provider within a month (not a hardship) • When the parent has not paid any subsidy to the provider within the past 90 calendar days

What needs to be included in the request? • Child’s Name • Case Number • Provider Number and Location Number • The benefit load month for which the funds need to be retracted • The reason for the retraction request (this needs to be only a few words) • County the provider is located

Voluntary Repayment Agreement (VPA) The VPA process occurs when a provider agrees to return funds to the Wisconsin Shares program. Providers cannot be compelled to return funds through the VPA process.

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Page 194

Official source

July 1, 2026

193 Appendix VIII Returning Funds

Retractions A retraction means funds are removed from a parent’s MyWIChildCare EBT card. Removing incorrectly issued funds from the parent’s EBT card can prevent an overpayment from occurring because the funds are returned to the department. Local agencies must submit all retraction requests to the Child Care Help Desk at childcare@wisconsin.gov.

Retraction Process FAQ When should local agencies request retractions? • When funds loaded (but not spent) to an incorrect provider or incorrect provider location • When a provider closure prevents a child from attending • When there is an agency error • When the parent was ineligible for funds • In cases of hardship • When the child did not attend the provider location for the previous 30 calendar days • When there is a history of expungements • When there is a change in provider within a month (not a hardship) • When the parent has not paid any subsidy to the provider within the past 90 calendar days

What needs to be included in the request? • Child’s Name • Case Number • Provider Number and Location Number • The benefit load month for which the funds need to be retracted • The reason for the retraction request (this needs to be only a few words) • County the provider is located

Voluntary Repayment Agreement (VPA) The VPA process occurs when a provider agrees to return funds to the Wisconsin Shares program. Providers cannot be compelled to return funds through the VPA process.