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July 1, 2026

11 • Communication with Wisconsin Works (W-2) Financial and Employment Planners (FEPs) and FoodShare Employment and Training (FSET) workers regarding program activities • Communication with the Child Support Agency (CSA) regarding good cause claims, information needed to establish a child support case, or household composition • Communication with employers or other third parties when assisting the parent with obtaining verification • Communication with child care providers regarding discounts, inclusion rates, or authorizations

Health Information Certain case information is highly confidential and subject to additional safeguarding. See the ECF Handbook for additional information on Restricted Documents.

When assisting the parent with obtaining documentation needed to verify that the parent meets the policy in Section 5.2, the agency worker must obtain a signed Confidential Information Release Authorization form (DCF-F-369-E). The form is not required when the parent provides verification without requiring assistance from the local agency.

Investigations Local agencies must not disclose the reason for or details about an investigation to any person not within the assistance group without permission from the local agency’s Corporation Counsel. Local agencies can disclose any applicable information to governmental officials conducting an investigation, prosecution, or civil proceeding for Wisconsin Shares. The official must submit a written request to the local agency to obtain the information.

The request must include: • The identity of the person requesting the information • Their authority to request the information • The violation under investigation • The individual being investigated

However, the local agency must disclose information to the District Attorney (DA) and fraud investigators without a written request.

This section last updated 7/1/2026