11.5.2.3.1 Rectifying a Missed EP Review

In the case of a missed EP Employability Plan review appointment, the participant has seven working days from the date of the CWW CARES Worker Web letter NWNC Notice of Noncooperation with W-2 Requirements to make the appointment. It is assumed in this scenario that the participant missed an EP review appointment that was scheduled prior to the EP expiration.

The NWNC letter:

Instructs the participant to contact the worker to reschedule the EP; and

Explains that if the participant does not appear for the rescheduled appointment, the case will close unless good cause for the missed appointment exists.

If the participant calls, the W-2 agency must reschedule the EP review appointment; regardless of whether the participant has good cause for missing the first EP review appointment.

If the participant does not appear for a rescheduled EP review appointment, the FEP must not end the participant’s W-2 placement until the last day of the seven-working-day timeframe or the date the EP expires, whichever is later.

EXAMPLE 1: Jace did not verify his assets during an eligibility review. Before initiating a case closure, Jace’s FEP took steps to explore with Jace any potential barriers that may be interfering with his ability to cooperate. The FEP then generated the Notice of Noncooperation with W-2 Requirements, which gave Jace seven working days to submit verification and specified the due date. After seven working days, Jace’s FEP did not hear from Jace and initiated the case closure. The Notice of Eligibility was sent to Jace notifying him of the impending case closure and the right to a Fact Finding Review.

EXAMPLE 2 : Gwen’s EP was set to expire on December 16. Gwen missed an EP review appointment without good cause on December 2. Prior to initiating the case closure, Gwen’s FEP first took the steps to explore potential barriers that may be interfering with her ability to cooperate.

Participant’s Action FEP's Action Gwen did not provide good cause within the required seven-day time frame. Gwen’s FEP then generated the Notice of Noncooperation with W-2 Requirements (NWNC), which encouraged Gwen to contact her worker by December 14 (last day of the seven-working-day timeframe) for a final EP review appointment. Gwen did not contact the agency after receiving the letter and her FEP was not able to establish contact with her. Gwen’s FEP did not hear from Gwen and initiated the case closure. The FEP ended the placement as of December 16 because the EP expiration date was later than the last day of the seven-working-day timeframe. The Notice of Eligibility was sent notifying Gwen of the impending case closure and the right to a Fact Finding Review.

EXAMPLE 3 : Gabriel in enrolled in an CSJ Community Service Job and has an ongoing pattern of failing to complete a job search without good cause. Despite the resulting payment reductions and the FEPs efforts to help them identify potential barriers, Gabriel continues to not participate with job search requirements.

Participant’s Action FEP's Action Gabriel did not provide good cause within the required seven-day time frame. The FEP generates the Notice of Noncooperation with W-2 Requirements, which encourages Gabriel to contact their worker. Gabriel calls their worker to explain they were diagnosed with ulcers which caused them to miss assigned job search activities and provides the appropriate medical documentation supporting the diagnosis. The worker accepts good cause and does not close the case for nonparticipation. The worker then updates Gabriel’s assigned activities and the EP to reflect the ongoing medical attention needed to help them recover.