11.5.2.3 Rectifying Noncooperation Prior to Case Closure

In addition to exploring potential barriers, if a participant’s case is going to close for noncooperation, the W-2 agency must:

Provide written notice to the W-2 participant of the proposed case closure, including the reason for the case closure; and

Allow the participant seven working days to rectify the discrepancy and prevent the proposed W-2 payment reduction.

Rectifying means that the participant is given one last opportunity to present good cause for failing to cooperate or to present late documentation of completed assigned activities.

If the participant claims good cause, the FEP must use the good cause criteria (See 11.3.2 ) to determine if:

The absence meets any of the W-2 good cause reasons; and

Written verification of good cause (called “proof of good cause” in the letter) is required. (See 11.3.4 )

If the participant submits late documentation of completed assigned activities, the documentation must be for the dates the activity was assigned on the Employability Plan.

If written verification of good cause is required, the participant has seven working days to provide written verification of good cause. The next working day after the mailing date of the letter is day one. See table for example scenario.

Event Date Mailing date of the Notice of Noncooperation with W-2 Requirements Letter Friday, April 12, 2024 Final date written verification can be submitted Tuesday, April 23, 2024

Noncooperation with W-2 Requirements (NWNC) letter includes the date by which written verification needs to be provided, if required. (See 11.3.4 )

The date provided on NWNC is the final date any verification can be received. The verification due date cannot be extended from seven working days to 30 days.

If a participant reapplies after their case closed due to noncooperation, and presents written verification of good cause, the agency must not apply the nonfinancial eligibility policy regarding cooperating with the W-2 agency within 180 days of application. (See 2.2.1)