11.5.2 Prior To Closing a Case for Noncooperation

Prior to closing a participant’s case for noncooperation, The FEP Financial and Employment Planner must complete the following steps:

Assess for any potential underlying barriers;

Send the W-2 participant a Notice of Noncooperation with W-2 Requirements ( CWW CARES Worker Web letter NWNC) indicating the potential case closure and reason(s) for the closure; and

Provide the participant seven working days to rectify the Notice of Noncooperation with W-2 Requirements (NWNC) letter. Day one is the first working day after the mailing date of the NWNC Notice of Noncooperation with W-2 Requirements .

Although a payment reduction is not necessary prior to all case closures, e.g., failing to verify information, it is required prior to closing a case for noncooperation with job search.