4.1.5.2 Discrepancies and Alerts

Federal law requires FEP Financial and Employment Planner s to follow-up on all IEVS Income and Eligibility Verification System DX Data Exchange discrepancies identified during the DX process. FEPs must take action on IEVS DX discrepancies within 45 days for 80 percent of all discrepancies, including taking action to correct the case. The remaining 20 percent may exceed 45 days only if Third-Party Verification is outstanding. The FEP must take action on the remaining 20 percent no later than 90 days after the discrepancy was identified.

FEPs must take the following steps to process DX matches and follow-up on discrepancies:

Identify discrepancies. Once a discrepancy is set on a case, it displays in the information bar at the top of the page in CWW (next to Action Items and Documents).

The primary worker on the case will also see the discrepancy under the My Tasks section of the worker’s CARES Worker Web Home page. Because in mixed cases, CWW considers IM workers the primary workers and FEPs secondary workers, FEPs cannot see their discrepancies on their CARES Worker Web Home pages. CWW notifies secondary workers of discrepancies by sending an alert. FEPs can then see their discrepancies by:

Checking the discrepancies list on the participant’s Case Summary page;

Searching for discrepancies using the Caseload Management Search Criteria page; or

Using existing WebI reports to identify discrepancies.

Review the information returned via the DX and compare it to information entered in CWW .

Contact the participant or a third-party source to resolve the discrepancy and request verification, if necessary. The FEP must use the best available information to complete the data exchange process. The discrepancy must be resolved through the FEP’s action within 45 days of the match date, unless third-party collateral evidence is outstanding.

Update the appropriate CWW pages with the new information received. If the income was from employment, the FEP must also review and, if needed, update employment information on the WWP Wisconsin Work Programs Work History page. The FEP may also need to re-evaluate the individual’s W-2 placement based on newly verified employment information.

Run eligibility and confirm W-2 benefits. If possible, FEPs must resolve discrepancies before running eligibility and confirming benefits. Re-running eligibility may result in a case closure. If this is the case, the FEP must also determine if an overpayment occurred and, if it has, calculate the amount and establish a benefit recovery claim.

Update the status of the discrepancy. If the FEP is the secondary worker, the FEP must provide a written update to the discrepancy in case comments. If the FEP is the primary worker, the primary worker updates the status of the discrepancy by choosing one of the drop-down options.

Important Note: The secondary worker must not update the status of the discrepancy. If the secondary worker updates the status of the discrepancy, CWW will remove it from the information bar and from the primary worker’s My Task discrepancy count total. If this occurs, the primary worker may not ever know that the discrepancy existed. However, if the primary worker updates the status of the discrepancy before the secondary worker has an opportunity to follow-up on it, the alert will remain for the secondary worker as a reminder. For that reason, in cases with both a primary and a secondary worker, the secondary worker must provide updates to discrepancies in case comments.

The FEP should not verify information that has already been verified. (See 4.1.2 ) Information such as identity, SSN, birth date, or citizenship, must be verified only once per lifetime. (See 4.1.4 ) However, the FEP must verify employment and income at every eligibility review and when DX reports new information that changes frequently, such as earned and unearned income.

For more information on Data Exchange and IEVS, see Process Help 44 Data Exchange .