Worker Responsibilities

When a client states they are in danger or fleeing an abuser but are not enrolled in ACP advise the client that, if they provide their physical address to the department or any state agency, they will not be able to remove the address if they later on enroll in ACP. They have the option to wait to provide the department their physical address until approved for enrollment in ACP.

When a client presents an ACP authorization card or states they are enrolled in ACP and have an assigned Private Mail Box (PMB) address:

Mail all benefits and information for the client to the substitute address, and be certain to include the PMB to prevent further mail delay. Do not ask the client to provide their actual address. Do not record the client's physical address in ACES or retain copies of any documents that list the client's physical address. When verifying residency, household composition, or shelter costs do not ask the client to provide documents that state their physical address. Accept any document that lists the PMB address and reasonably verifies the eligibility factor see VERIFICATION for instructions on determining reasonableness. If the client provides a document that lists the physical address: Do not keep the document. Explain to the client that if we have anything in the case record that lists their physical address, we have to reveal that information if we are issued a subpoena. Document in the narrative: What documents were used as verification: What eligibility factor the documents verify; and Why copies of the document are not in the record.

Allow the client to provide any document that has the physical address concealed.

Re-verify the client's participation in ACP at eligibility review/recertification, if questionable.

NOTE: If the individual doesn't have their authorization card, government agencies may call the ACP office at 1-800- 822-1065, or (360) 753-2972 to verify that the individual is an active ACP participant.

If the client wants more information about ACP:

A trained advocate will assist individuals with the ACP application. The advocate will assist the individual with additional safety planning prior to enrolling in the program. For a current list of advocates trained in your community to sign up people for ACP, to to https://www.sos.wa.gov/statewide-programs/address-confidentiality-program-acp and click on the map for your location.