Clarifying Information

The ACP provides the following services:

Gives each participant a substitute mailing address that can be used in place of their home, work, or school address.

Receives and forwards first-class mail from the substitute address to the participant.

Allows the participant to obtain many state and local agency services without revealing their physical address.

Makes it easier for government agencies to respond to public records requests without disclosing the actual location of the participant.

Helps the participant to register to vote or obtain a marriage license without placing their address in records available to the public.

NOTE: ACP works best if the participant has relocated to a location not already in public record.

Participants are given an authorization card the size of a driver's license. The card has the participant's name, substitute address, birth date, expiration date, and a toll-free number to the ACP office for information. The toll-free number is 1-800-822-1065. The TTY number is 1-800-664-9677.

When a public assistance client requests use of the substitute address, the ACP authorization card must be presented to the worker. The worker may make a copy of the ACP authorization card.