1700.6.6.2 Changes Reported in Writing or reported to other programs.

Attempt to call the household to gather more information.

If you’re unable to reach them, send a VCR.

If details are provided (by phone or in response to the VCR), follow the changes reported in person or other the phone process above.

If there is no response to the VCR: Remove shelter costs starting the month after they will lose housing (unless other details are available in CATN). Clarify shelter costs at the next IR or recertification. Households must report changes in their situation to have shelter costs added back. Update the HSD indicator to “Y” (if eligible) in the month they become homeless/imminently homeless.

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1700.6.6.2 Changes Reported in Writing or reported to other programs.

Official source

Attempt to call the household to gather more information.

If you’re unable to reach them, send a VCR.

If details are provided (by phone or in response to the VCR), follow the changes reported in person or other the phone process above.

If there is no response to the VCR: Remove shelter costs starting the month after they will lose housing (unless other details are available in CATN). Clarify shelter costs at the next IR or recertification. Households must report changes in their situation to have shelter costs added back. Update the HSD indicator to “Y” (if eligible) in the month they become homeless/imminently homeless.