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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

06/08 VOLUME IX, CHAPTER D, APPENDIX C, PAGE 1

CLIENT NOTICE MESSAGES DENIALS

Denial codes are uniform for all components of the EAP. System generated codes are alpha numeric. Locally entered codes are double alpha. Some codes apply to only one component. Messages vary dependent on the component. The variables for each message are contained in parentheses and are italicized.

D1 = Income Exceeds Maximum Income Level Your application for (component) assistance was denied. Your total household income is over the income limit for the number of people in your home.

D3 = Ineligible living arrangement Your application for (component) assistance was denied. Your current housing situation does not qualify you for the Energy Assistance Program.

D4 = No energy expense Your application for (component) assistance was denied. Your household does not have a (heating or cooling) expense.

D5 = Ineligible Alien Status Your application for (component) assistance was denied. Your current alien status does not allow you to receive Energy Assistance.

D6 = No vulnerable person in household Your application for (cooling) assistance was denied. In order to be eligible there must be someone living in your home who is aged 60 or older or under age 6 or who meets specific disability requirements.

D7 = Warranty in effect Your application for (cooling or crisis) assistance was denied. This Program previously purchased equipment for your household and the warranty is still in effect. Contact the manufacturer for warranty coverage.

D8 = Denied, Security Deposit Previously Received Your application for (cooling or crisis) assistance was denied. You received a security deposit for this type of energy in the past. You may only receive a security deposit for a specific type of energy once in a lifetime.

D9 = Out of funds Your application for (cooling or crisis) assistance has been denied. You were found eligible for assistance but the Program is currently out of funds. If funding becomes available you will be notified of any assistance that can be provided.

DB = Denied, Household has received program maximum Your application for (cooling) assistance was denied. Your household has received the program maximum for this type of assistance.

TRANSMITTAL # 08-01