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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 VOLUME IX, CHAPTER G, PAGE 8

c) The heating equipment to be replaced or purchased is or will be the primary heating system used by the household; and

d) The furnace/heating unit is inoperable or unsafe at the time of the request. Unsafe is defined as heating equipment which is dangerous or harmful to the health or safety of the household; or

e) There is no primary heating equipment in the home and the only source of heat is provided with portable unvented space heaters.

2) One of the following conditions may also exist:

a) Equipment previously purchased through the EAP had no warranty, the warranty has expired, or the warranty cannot be adhered to for reasons beyond the household's control.

b) The EAP previously purchased equipment and the household has moved and could not take the heating equipment with them, or the equipment cannot be used in the new residence.

3) Assistance is contingent on warranty life. The LDSS has responsibility for determination if any applicable warranty exists in the Energy Assistance system on the heating equipment that is to be replaced.

4) If suitable heating equipment for the home cannot be purchased within the maximum benefit amount, the client has the option of making arrangements with the vendor or another source to pay the difference. Advise vendors that neither the LDSS, nor the VDSS assumes liability above the maximum benefit amount.

5) Heating equipment must have at least a two-year warranty on the burner and heat exchanger/combustion chamber or the firebox.

The maximum authorization for heating equipment replacement is $1,700. If a visit is made and no work performed, the vendor may assess a trip charge not to exceed $50.

NOTE: If providing equipment with supplemental equipment, refer to Chapter G, 8.d.

TRANSMITTAL # 13-1