Page 105

VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

06/16 VOLUME IX, CHAPTER G, PAGE 7 should consider providing other types of Crisis Assistance to alleviate the heating emergency.); and b) The heating equipment to be repaired is the primary heating system used by the household; and c) The heating equipment is inoperable or unsafe at the time of the request. Unsafe is defined as heating equipment that is dangerous or harmful to the health or safety of the household. 2) Assistance can be received more than once during the program year. If assistance was previously received during the program year, the LDSS must ensure vendor compliance with required repair guarantees. Additionally, the total amount authorized for heating equipment repairs may not exceed the maximum benefit amount for the program year. 3) Repairs authorized by the household are not reimbursable unless the emergency need occurred outside the LDSS’ normal operating hours and the repair was required to prevent or alleviate a dangerous or harmful situation. In such cases, an application for assistance must be filed the next working day.

The maximum authorization per household per program year for the repair of heating equipment is the amount of the bill not to exceed $500. If the heating equipment cannot be repaired, or the cost to repair significantly exceeds the maximum, the equipment may be replaced.

If a visit is made and no work is, or will be, performed, the vendor may assess a trip charge not to exceed $50. NOTE: Repair of heating equipment or combination of repair and trip charge cannot exceed $500. b. Replacement or Purchase of Heating Equipment (Code B)

1) This assistance can be provided when the following conditions exist:

a) There is no primary heat source equipment in the home or a vendor has determined the equipment cannot be repaired; and

b) The applicant, or a member of the household, owns the home or is responsible for the provision of the heating equipment. (Note: The EAP does not purchase heating equipment for renters.); and

TRANSMITTAL # 16-1

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Page 105

Official source

VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

1) This assistance can be provided when the following conditions exist:

a) There is no primary heat source equipment in the home or a vendor has determined the equipment cannot be repaired; and

b) The applicant, or a member of the household, owns the home or is responsible for the provision of the heating equipment. (Note: The EAP does not purchase heating equipment for renters.); and

TRANSMITTAL # 16-1