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Direct Deposit Information

APPENDIX II and Procedures 10/18

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• The direct deposit request is put into Pending status for seven days from the date it is entered. Once the information is verified by the client’s bank that the account is valid the direct deposit becomes active.

• Information will be sent from VaCMS to the client’s bank. If the account is not valid, an ACH Reject Notice for TANF is generated to the client directing her to contact her eligibility worker. The notice also informs her that payments will be issued by check until direct deposit is set up successfully.

D. Procedures to reissue payments that did not electronically post (direct deposit) to client’s bank account.

Note: A direct deposit payee has 45 days from the issuance date to report non-receipt of a payment that was not posted to his bank account.

Responsible Party Action

FPU • If a direct deposit is returned, VaCMS displays Cancel on the Check/Direct Deposit Status screen. An alert is sent to FPU notifying them of the direct deposit reject.

VACMS • The Issuance Summary/Search screen will be updated to display “Cancel”.

A task and reminder will generate to the eligibility worker.

EW • The “Cancel” status will update to the Maintain Check screen. Upon receipt of the task and reminder. The EW will contact the client and discuss the incorrect information and inquire if the client wants to provide the correct information. The client will receive a notice from VaCMS automatically informing her about the status of her direct deposit.

Confirm the direct deposit has been canceled by FPU. If the client would like to give new banking information, obtain this information prior to initiating the reissuing process.

• To reissue, the EW will select Benefit issuance  Maintain Checks  the Check/Direct Deposit Search Screen displays  Click the pencil icon to edit a specific issuance. If the issuance you are searching for or no additional issuance displays, at the top of the screen enter the case number, or warrant number, and select program type from drop-down menu. Click Search. The Finance Status should display as Cancel. Select the pencil icon by the cancelled issuance.

TANF Transmittal 65