STATISTICAL ANALYSIS OF COMPLAINTS
(a)The department shall make available on the department's…#
(a) The department shall make available on the department's Internet website a statistical analysis of the complaints received against certified officers by the department.
(b)The complaint analysis under this section must include…#
(b) The complaint analysis under this section must include aggregate information on the number, source, type, and disposition of complaints received against certified officers during the preceding fiscal year and include the following information:
(1) the number of certified officers by certification type;
(2) the number of complaints against certified officers by certification type;
(3) the number of complaints resolved and the manner of resolution, including:
(A) the total number of agreed, default, and board orders entered;
(B) the total number of cases referred for contested case hearings by the State Office of Administrative Hearings;
(C) the total number of contested cases heard by the State Office of Administrative Hearings; and
(D) the total number of contested cases that were appealed to a district court;
(4) the average number of days required to resolve a complaint;
(5) a detailed analysis of the resolution for each closed complaint, by the nature of the alleged violation; and
(6) a detailed analysis of each closed complaint, by source. Added by Acts 2023, 88th Leg., R.S., Ch. 950 (S.B. 1727 ), Sec. 23, eff. September 1, 2023.