Page 7

Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 6

This policy manual addresses only the Regular and Crisis Energy Assistance components. Policies and procedures specific to LIHEAP Wx are covered in the Weatherization Policy Manual. Program Administration THDA contracts with local governmental entities, and Local Contract Agencies, (referred to Subgrantees) to deliver services across the state. These agencies are responsible for: • Outreach and public awareness, • Application intake and processing, • Eligibility determination and benefit calculation, • Customer service and appeals, • Recordkeeping and data reporting. All LIHEAP activities must comply with federal regulations, Tennessee’s State LIHEAP Plan and State Legislation (i.e., Public Chapter No. 852), and guidance issued by THDA through this manual and subsequent transmittals.

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Page 7

Official source

Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 6

This policy manual addresses only the Regular and Crisis Energy Assistance components. Policies and procedures specific to LIHEAP Wx are covered in the Weatherization Policy Manual. Program Administration THDA contracts with local governmental entities, and Local Contract Agencies, (referred to Subgrantees) to deliver services across the state. These agencies are responsible for: • Outreach and public awareness, • Application intake and processing, • Eligibility determination and benefit calculation, • Customer service and appeals, • Recordkeeping and data reporting. All LIHEAP activities must comply with federal regulations, Tennessee’s State LIHEAP Plan and State Legislation (i.e., Public Chapter No. 852), and guidance issued by THDA through this manual and subsequent transmittals.