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Administrative Manual Section: General Administrative Procedures and Compliance Policy Manual Number: 200.030 Chapter: The Application Process
May 1, 2024
Division of TennCare 3
members present. Applications completed online have a section to include additional notes that an individual may use to indicate why the applicant is unable to sign the application.
6. How to Submit a TennCare Application and Application File Date
An application may be filed and will be accepted by TennCare through the following modes of submission:
a. Electronic Application: An applicant may submit an application via TennCare Connect, https://tenncareconnect.tn.gov/. This may be done independently, with informal assistance from a friend or family member, or with formal assistance (e.g. DHS staff, Area Agencies on Aging and Disability (AAAD) staff, hospital staff or others). Assistance may be in-person or provided over the phone. The application file date is the date a Valid Application is submitted through TennCare Connect..
b. Telephone Application: An individual may apply by phone through TennCare Connect. TennCare Connect will guide the applicant through the application process. The application file date will be the date a Valid Application is submitted by phone at TennCare Connect..
c. Faxed Application: Applications may be faxed to TennCare Connect. The application file date for applications faxed to TennCare Connect is the date a Valid Application is received by TennCare Connect .
d. Mailed Application: Paper applications may be mailed to TennCare Connect. The application file date for applications mailed to TennCare Connect is the date a Valid Application is received by TennCare Connect .
e. In-person Application: An individual may apply in person at the local DHS county office.
Individuals applying at a DHS office will complete an online application at a designated kiosk or by telephone. DHS staff are available to assist the applicant with the application process. The application date will be the date a Valid Application is submitted through TennCare Connect.
f. Applications Submitted to the FFM
Applications filed with the FFM, using the FFM website, call center or paper application are processed by the FFM. Once processed, the federal government transmits the applicant’s information to TennCare through an electronic file if the individual is potentially eligible for TennCare Medicaid or CoverKids. The application file date will be the date provided to TennCare by the FFM.