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Subject: SNAP Workload Management

Policy 24.30

Date of Last Review: 02/26/2025 Effective Date: 03/01/2025 Date of Next Review: 02/26/2028 RDA: SW22

Page 2 of 3 3. When applications pending disposition exceed thirty-two thousand (32,000) for more than five (5) business days, Field Management Directors will immediately implement corrective action measures to include increasing the task assignment per worker, assigning applications to supervisors for processing, and requesting overtime. 4. The Director of Operations will schedule twice daily meetings to discuss progress and address barriers to reducing the pending applications. These meetings will continue until the pending application count falls below aforementioned threshold. 5. The Assistant Commissioner will notify the Commissioner and Executive Leadership Team and provide a daily status update. C. Scheduled Interviews 1. The application scheduling batch is designed to schedule eligibility interviews on the fourth (4th) business day from the date of application. 2. The Director of Operations and Field Business Solutions team will review the batch scheduling report daily to ensure all expedited applications are scheduled on the fourth (4th) business day and non-expedited applications are scheduled no later than the seventh (7th) business day. 3. If expedited appointments are scheduled beyond the fourth (4th) business day for more than two (2) consecutive business days, the Director of Operations will notify field management staff to add more appointment slots per worker. Supporting Documents None