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Date of Last Review: 02/26/2025 Effective Date: 03/01/2025 Date of Next Review: 02/26/2028 RDA: SW22

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SNAP Workload Management Policy 24.30 Effective: March 1, 2025

Introduction The Tennessee Department of Human Services (TDHS) personnel shall follow instructional steps for processing Supplemental Nutrition Assistance Program (SNAP) applications in accordance with State and Federal law. Scope The purpose of this policy is to define the thresholds for activating the Workload Management Plan to address application processing backlogs. Policy The Director of Operations in collaboration with Field Management Directors must monitor all tasks associated with application processing on a weekly basis to ensure the timely processing of SNAP applications. Field Management Directors will immediately implement corrective active measures when the pending actions detailed below exceed the defined thresholds for more than five (5) consecutive business days. A. Applications Pending Registration 1. All applications filed must be reviewed, linked to any existing case on file (if appropriate), and registered prior to scheduling an interview. 2. Managers are required to monitor the volume of applictions pending registration throughout the day. 3. When applications pending registration exceed one hundred (100) for more than five (5) business days, Field Management Directors will immediately implement corrective action measures to include increasing the task assignment per worker. B. Applications Pending Disposition 1. All applicants must be interviewed and notified of a decision within the timeliness standards defined by state and federal law. 2. Managers are required to monitor tasks related to pending applications daily.