Page 8

Subject: SNAP Continued Responsibilities Policy 24.25 Date of Last Review: 11/30//2023 Effective Date: 02/15/2023 Date of Next Review: 11/30/2026 RDA: SW22 Page 8 of 13 a. Complete the application process to approve or deny timely applications prior to the end of the household’s current certification period. • The application cannot be denied for pending verifications until the customer has had a full ten (10) days to provide. b. Inform the applicant that the household must report all information related to its SNAP eligibility during the interview. • Changes reported during the review process are effective the first month of the new certification. c. Provide eligible households with an opportunity to receive SNAP benefits by their normal issuance date the month after receipt of a timely recertification application. 3. Benefits will not be continued to households beyond the end of the certification period unless the household reapplies and is recertified. 4. SNAP benefits for households that have not provided a recertification application will auto closed. Staff may also take closure actions after the customer misses their first scheduled appointment and if the household has not rescheduled the appointment. 5. A household will lose its right to uninterrupted benefits when it: a. fails to provide a timely application for certification without good cause or b. fails to complete the first scheduled interview on or after the date of application or c. fails to provide necessary verification within ten (10) days of the date requested or by the fifteenth (15th) of the last month of certification, whichever is later. 6. If staff fail to provide eligible households the opportunity to receive timely SNAP benefits when the household took all the steps to complete their recertification, staff shall take prompt action to complete the recertification and provide the household the full month’s allotment they are eligible for the month after recertification. 7. Staff shall refer to Procedure for SNAP Recertification on how to take action timely. When a SNAP Household Moves 1. It is important that an accurate address for an active SNAP household is on file. 2. Certain actions must be taken as soon as a change of address becomes known. 3. If a customer submits a change in address do not delay changing the mailing address in the customer’s case pending verification of the address unless a complete mailing address is not provided. a. Send the household the appropriate notice asking for shelter and utility arrangements and cost verification so that eligibility for appropriate deductions can be evaluated. b. The notice must clearly state what information needs to be provided.