Page 6

Subject: SNAP Rights and Responsibilities of Applicants/Participants

Policy 24.00 Date of Last Review: 11/30/2023 Effective Date: 11/01/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 6 of 9 f. Regulations, plans of operation, and federal procedures which affect the public shall be maintained in the local and state offices. In addition, copies of the aforementioned may be obtained by writing or contacting the Superintendent of Documents, United States Government Publishing Office, Washington, D.C. 20401, or by calling toll free, (866) 512- 1800 or on the internet at http://www.gpo.gov. g. TDHS will provide other printed materials, such as brochures, pamphlets, leaflets, etc. that clearly describe basic financial and nonfinancial eligibility criteria, the application process, and participants’ rights and responsibilities. This written information shall be made available to local Social Security offices, Department of Labor and Workforce Development offices, and other agencies and organizations assisting in the State Outreach Program. 2. One DHS Contact Center a. TDHS will operate a Family Assistance toll-free helpline service, which will provide the following: i. Information about program requirements and procedures; ii. Information about complaint and fair hearing procedures; iii. Completing the necessary complaint forms; iv. Telephone numbers and addresses of the local county TDHS offices; and v. Application forms and informational pamphlets, upon request. b. The One DHS Contact Center number 1-833-772-8347 (TDHS) will be posted in all TDHS offices, included on printed material and made available online. Supporting Documents Application for Assistance, HS-0169 (instructions) History of the Supplemental Nutrition Assistance Program (SNAP) Policy 24.06 SNAP Special Living Arrangements Policy 1.01 Civil Rights Complaints USDA Nondiscrimination Statement Language Access/Disability Access and Civil Rights Review Questionnaire Policy 1.04 TDHS Limited English Proficiency Guidelines Policy 1.05 Reasonable Modifications FNS Instruction 113-1 Online Application