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Subject: SNAP Rights and Responsibilities of Applicants/Participants

Policy 24.00 Date of Last Review: 11/30/2023 Effective Date: 11/01/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 4 of 9 ii. The One DHS Contact Center TDHS James K. Polk Building 505 Deaderick Street Nashville, Tennessee 37243 1-833-772-8347 (TDHS) (toll-free number) iii. Family Assistance Director of Operations TDHS James K. Polk Building 505 Deaderick Street Nashville, Tennessee 37243 iv. Commissioner TDHS James K. Polk Building 505 Deaderick Street Nashville, Tennessee 37243 F. Civil Rights Compliance Review and Resolution of Non-Compliance 1. Quality Control reviews are conducted to ensure county offices are in compliance with Civil Rights. Staff shall refer to the Language Access/Disability Access and Civil Right Review Questionnaire. 2. When noncompliance is determined, steps will be taken immediately to obtain voluntary compliance. The effective date of the finding of noncompliance is the date of the written notice of noncompliance to the State agency, local agency, or other subrecipient. After a finding of noncompliance, the following action must be taken: a. Immediate written notice will be provided to the local agency or other subrecipient indicating the areas of noncompliance and the action required to correct the situation. b. Negotiation will occur with the local agency or other subrecipient to achieve compliance. c. Findings of Noncompliance in letter format on all cases where corrective action has not been completed within sixty (60) days of the finding will be submitted to the Regional Civil Rights Officer. The attached documentation will include the following: i. A brief statement of the allegations of noncompliance that can be factually supported, ii. A statement of all actions taken to achieve voluntary compliance, iii. A list of available witnesses, their addresses, and official titles, with a brief statement of the matter about which they can testify, iv. Relevant contracts, assurances, and agreements between the State agency, local agency, and other subrecipient,