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Subject: Families First Verification and Documentation

Policy 23.17 Date of Last Review: 06/26/2024 Effective Date: 07/01/2024 Date of Next Review: 06/26/2027 RDA: SW22 Page 4 of 6 Verification of Reported Changes Customers are required to report ALL changes within ten (10) calendar days of the date the change becomes known to the AU. 1. Changes are subject to the same verification procedures and requirements that apply to initial applications or renewals. 2. All information that is reported to have changed must be verified. Requesting Verifications 1. Verification must be requested in writing, and the request must be documented along with the due date. 2. The AU will have ten (10) calendar days to provide verification from the date of request. 3. The request for verification must offer to assist the customer with obtaining the verification. Documentation 1. All pertinent information provided by the customer or a third (3rd) party concerning that may affect eligibility must be clearly documented in the eligibility and case management system. The documentation must include the following information: a. Who provided the information; b. What was provided; c. When the information was provided; d. How the information was verified; and e. How the caseworker verified the accuracy of the information. 2. All documentary evidence provided by the AU must be documented to include all pertinent information as it relates to the case. This should include the following information: a. What was received; b. What information was contained in the verification; c. Was any additional action to confirm the accuracy of the verification needed; and d. If the verification was not sufficient, why, and what additional information has been requested. 3. All actions taken in a case must be documented to include the following: a. The action that was taken; b. Why the action was taken; and c. The result of the action.