15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: Created new shared spreadsheet for agencies to report Furnace Repair/Replacements. Spreadsheet has tabs for both reporting instructions and FRR Policies. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: In process of updating/combining vendor policies and procedures into one manual. Manual will include sections for the following- Billing Claim Submission Pre-paid Reports Final Claim Policy Reconnect/Emergency Moves Acct # Correction Refund Policy & Procedures Claim Verification Forms 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.