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Page | 321 If the household member fails to make a repayment in accordance with the established repayment schedule, (either a lesser amount or no payment), the claim becomes delinquent, and the household will be subject to additional collection actions.

19350 CLIENT AUTHORIZED EBT DEBITS

SNAP households may pay the required amount with their SNAP benefits. The household requests their active SNAP benefits be used to pay an outstanding claim either in writing or verbally.

If verbal authorization is received, DSS or ORFI personnel will complete the SNAP Client Authorized Debit for Repayment of Over issuance Form (OS-954). Staff will indicate they received a verbal authorization from the household and the specific amount that the household is authorizing. Following a verbal authorization, the ORFI Recovery Coordinator will send a letter to the customer within 10 days of the transaction verifying the debit. To make a written request, the customer will complete the SNAP Program Client Authorized Debit for Repayment of Over issuance form (OS-954). The form authorizes removal of SNAP benefits from the active EBT account in order to pay an outstanding claim.

The completed form is forwarded to the Office of Recoveries and Fraud Investigations (ORFI) for verification of the claim amount. ORFI verifies the amount of the active claim balance and repayment amount and will complete and sign their section of the form.

ORFI then forwards the form to the EBT Program staff that completes the requested debit of funds from the household’s active EBT account utilizing.

19360 STALE EBT ACCOUNT DEBITS

Every other week, ORFI will review EBT stale account (no activity in 90 days) funds in excess of $25 to determine if a household has an overpayment. If they discover a household with an overpayment, and the household’s stale EBT account balance is at least $25, ORFI will send the household a letter. The letter will notify the household that the amount in the stale account, up to the overpayment total, will be taken as payment on their debt. The household will be offered a time frame of 10 days to contact ORFI to stop the debt repayment.

19370 EXPUNGED EBT ACCOUNT DEBITS

ORFI will use SNAP benefits in an expunged EBT account to repay outstanding SNAP claims. Every other week, ORFI will review EBT expunged account (no activity in 274 days) funds in excess of $25 to determine if a household has an overpayment. If they discover a household with an overpayment, and the household’s expunged EBT account balance is at least $25, ORFI will use the amount in the expunged account up to the overpayment total as payment on their debt.

19380 TREASUREY OFFSET PAYMENTS (TOP)

All overpayments that are legally enforceable and are delinquent for at least one hundred and eighty days or more are submitted to TOP. Once referred, the Department of Treasury will reimburse all or part of the individual’s income tax refund to ORFI up to the amount of the overpayment.