Page 269

Page | 268 B. Returned envelope does not have a forwarding address: 1. Change the Stat, SNP Res Ver to N, not verified. 2. Change the amount on the rent/home panel to $0 and the verification code to “N”. 3. Change the Use Code on the UTIL panel to “N”, no utilities and the verification code to “N”, not verified UNLESS an adult member of the household had a LIEAP payment over $20 made on his/her behalf in the current month or the past 12 months. If more than $20 LIEAP was paid, change the use code to “L” and verification to “Y” if it is verified. 4. Scan the returned envelope in file director.

C. Returned envelope has an out-of-state forwarding address: 1. Change the address on the ADDR panel. 2. Enter “77” to Resd Cd SNP field on Stat with POST source code. 3. Approve closure of the case for the following month by the last day of the month – no 10 day adverse action notice is required. 4. Scan the returned envelope in file director.

Interim Months Out-of-State forwarding address Whereabouts Unknown - No forwarding address In-State forwarding address SNAP (and TANF) Update address on ACCESS. Close by the last day of the month using POST source code. 10-day notice is not needed. Do not close the case. Change STAT residency code to N and shelter and utility amounts to $0 and N verified. Verify and update at 214 or RCRT. Do not close the case. Change STAT residency code to N, shelter & utility amounts to $0 & “N “verified. Update ADDR, forward mail to HH. Verify & update at 214/RCRT.

14214 INTERIM MONTH CHANGES NOT VERIFIED

If the household fails to submit verification of the reported change and the household's eligibility or benefit level cannot be determined without verification, the Benefits Specialist must pursue clarification and verification of household circumstances using the following procedures: A. Within 5 days, issue a written Verification Request, EA-308 or Spec C NOTC: 1. Advise the household of the verification they must provide or the actions they must take to clarify their circumstances 2. Allow the household 10 days to provide the information and/or verification (the 10 day count starts the day the notice is mailed) 3. Inform the household of the potential effective date of case closure if they do not respond within the 10 days 4. If the requested information is received within the 10 days, act on the change in accordance with normal change processing time frames.

B. If the household does not respond within 10 days, send a notice of closure following the 10 day adverse action time frames.

C. If the household returns the required verification before the month of closure, the case may be reinstated. If the verification is returned anytime in the month of closure, or thereafter, a new application will be required.