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Page | 267 2. If adding the member results in a decrease in benefits, primary source rules determine when he/she is added to the household.

B. Household member leaving/left the household The Benefits Specialist must check all ACCESS panels with that member’s name to determine if a current household member will be billed for the expense that the departing household member was previously responsible for. If a current household member is now responsible for the expense, the benefits specialist should update the panel to show the current household member’s name.

14213 SHELTER CHANGES REPORTED DURING INTERIM MONTHS During the interim months if a household voluntarily reports a change in residence, the Benefits Specialist must update their address and ask them about the resulting changes in shelter costs.

If the household reports the changes in shelter:  Enter the change on the rent/home/util panel using the appropriate source and verification codes  Use the verification code “Y” for utilities if the household is entitled to the SUA based on LIEAP payments for $20 or more in the last 12 months.

If the household fails to report the changes in shelter:  Send the DSS-EA-308S to request their new shelter costs.  The household is given 10 days to provide the information.  If the household does not respond within 10 days, the Benefits Specialist must o Change the amount on the rent/home panel to $0 and change the verification code to “N” o Change the UTIL panel to no utilities, unless the household is entitled to the SUA based on LIEAP payments greater than $20 in the last 12 months. If they are entitled to the SUA due to LIEAP, no change to the UTIL pnl should be made. o Recalculate benefits without any shelter deduction and approve benefits following 10 day notice requirements.

If the household voluntarily reports a change in residence during the interim months, but does not verify the residency:  Change the address on the ADDR panel  Change the Stat, SNP Res Ver to “N”, not verified

If mail is returned because a household has moved, the following should be completed: A. Returned envelope has a new forwarding address identified: 1. Change the address on the ADDR panel. 2. Change the Stat, SNP Res Ver to N, not verified. 3. Change the amount on the rent/home panel to $0 and the verification code to “N”. 4. Change the Use Code on the UTIL panel to “N”, no utilities and the verification code to “N”, not verified UNLESS an adult member of the household had a LIEAP payment over $20 made on his/her behalf in the current month or the past 12 months. If more than $20 LIEAP was paid, change the use code to “L” and verification to “Y” if it is verified. 5. Scan the returned envelope in file director. 6. Forward the mail to the new address.