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Chapter 11: Budget Billing and Other Credits 1 Chapter 11: Budget Billing and Other Credits

If an eligible household is on a budget/balanced billing program or has a credit balance with their heat supplier, the supplier is allowed to bill the department for eligible unpaid meter read charges occurring between October 1st and May 15th. The supplier may not bill the department for meter reads occurring within that period if the client’s credit balance has already been applied to the meter read charges. Once the credit balance has been applied to a bill, it is considered to be paid.

(Exception) If the client’s credit balance has been applied to meter read charges occurring between October 1st and May 15th and an outstanding balance remains, the supplier may bill the department only for the balance remaining after the credit balance has been applied to the bill.

LIEAP funds cannot be used to credit back funds to a client’s account once those credits have been applied to a client’s bill.