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Chapter 10: Overpayment Procedures & Investigations 2 3. Administrator and Program Specialist will determine if the overpayment was the result of client error 4. Send notification of the overpayment to the client explaining: • How the overpayment occurred; • What their benefit level should have been; • The amount of the overpayment; • That the case will be referred to ORFI for recovery of the overpayment amount; • Fair Hearing rights and information on how to request a Fair Hearing; • Include deadline for requesting a Fair Hearing; (administrative rules indicate the client has 60 days to request a Fair Hearing, so the letter must inform the client that the request must be made within 60 days).

After 60 days have passed from the date notification was sent to the client and if no Fair Hearing is requested, then proceed to step 4.

5. Complete the LIEAP Overpayment Referral Form and submit it to ORFI. 6. A copy of the form must be scanned into the client’s data imaging file.

(C) Investigating a Case If you discover or receive a report that there is fraudulent activity on a LIEAP case, please follow these steps: 1. Fill out the Fraud Investigation Form 2. E-mail form to and discuss case with Program Administrator. Once approved, e-mail report to Brandin Seibel with ORFI. Brandin.seibel@state.sd.us