Page 42

Chapter 9: Client Disputes with their Energy Suppliers 1 Chapter 9: Client Disputes with their Energy Suppliers

The department has no legal authority to mediate disputes between clients and their heat suppliers. However, the department may refer clients to the appropriate agencies depending upon the type of supplier.

(A) Public Utility Companies - Clients should be referred to the South Dakota Public Utilities Commission. 1-800-332-1782 or 773-3201

(B) Municipal Utilities - Clients should be referred to governing agency in charge of the municipality.

(C) Propane, Fuel Oil, or Other Suppliers - Clients should be referred to the South Dakota Attorney General’s Office-Consumer Affairs. 605-773-4400.