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Chapter 7: Client Moves 1 Chapter 7: Client Moves

Unreported client moves are generally discovered from returned correspondence that has been sent to the client’s last known address and the post office will attach a yellow tag either indicating the client’s new address, the client is temporarily away or that the client has moved and that a forwarding address is unavailable.

(A) No Forwarding Address If the postal notice indicates “No Forward Address Available” and we are unable to locate the client, close the case immediately using the “UTL” code.

(B) Forwarding Address-Out of State If the forward address indicates the client is now residing out of state, close the case immediately using “MOS” code.

(C) Forwarding Address In-State If a forward address indicates a client change of address within the state, place the case in UTL status. Send notice to the household at the new address requesting heat verification and contact the supplier for final billing.

If it is a Native American household that moves to an area served by Tribal LIEAP, treat it the same as any other move. Contact tribal office and inform them that this household is currently receiving assistance from the State.

(D) Client Deceased If the envelope comes back and the post office has noted that the client is deceased. Close the case immediately using the “DEA” code.

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Page 40

Official source

Chapter 7: Client Moves 1 Chapter 7: Client Moves

Unreported client moves are generally discovered from returned correspondence that has been sent to the client’s last known address and the post office will attach a yellow tag either indicating the client’s new address, the client is temporarily away or that the client has moved and that a forwarding address is unavailable.

(A) No Forwarding Address If the postal notice indicates “No Forward Address Available” and we are unable to locate the client, close the case immediately using the “UTL” code.

(B) Forwarding Address-Out of State If the forward address indicates the client is now residing out of state, close the case immediately using “MOS” code.

(C) Forwarding Address In-State If a forward address indicates a client change of address within the state, place the case in UTL status. Send notice to the household at the new address requesting heat verification and contact the supplier for final billing.

If it is a Native American household that moves to an area served by Tribal LIEAP, treat it the same as any other move. Contact tribal office and inform them that this household is currently receiving assistance from the State.

(D) Client Deceased If the envelope comes back and the post office has noted that the client is deceased. Close the case immediately using the “DEA” code.