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TANF POLICY MANUAL

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An Economic Services worker is a worker in one of the following positions:

• Administrative • Case management • Certification/Eligibility • E&T • Workforce Consultant • Any other personnel who has access to any Economic Services system, database or web platform used in the determination of eligibility for public assistance programs.

7. Lifeline Assistance Program The Lifeline Assistance Program offers reduced prices to qualified low-income consumers with voice telephony service or broadband Internet access.

The Lifeline Assistance Program provides a discounted on the monthly telephone bill. TANF, SNAP, and Medicaid recipients may qualify for Lifeline assistance. TANF or SNAP recipients may complete the Application/Verification for Lifeline Assistance (DSS Form 12113) at any DSS office or apply directly with the telephone company. The Lifeline application will serve as verification that the individual is receiving TANF or SNAP and that the telephone service is listed in the recipient's name. The telephone company will determine the discount available to the applicant.

Some phone companies may not accept the DSS Form 12113. Therefore, the ES Worker should complete the form provided by the phone company when applicable.

1.6 Civil Rights Procedure In the event an A/R expresses an interest in filing a discrimination complaint (in writing or verbally), the worker must assist the individual in completing a DSS Form 2601, Civil Rights Discrimination Complaint Form. The DSS Form 2601 is then forwarded along with a summary of the complaint to the Office of Civil Rights for investigation. Refer to the Civil Rights Chapter 22 for additional information.

NOTE: The Appeals Unit must inform the Applicant/Recipient (A/R) and the worker of the disposition made within 14 working days of receipt of the complaint and summary.