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TANF POLICY MANUAL

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The CM should contact the client as soon as he/she becomes aware of the noncompliance by forwarding a Good Cause/Conciliation Appointment notice, CHIP Notice A004, to schedule a conciliation appointment. The referral date and start date for the conciliation component is the date the Case Manager sends the A004.

The CM must enter the Non-cooperation Conciliation Appointment (NONC/CONC) code on the PATS Component/Service Screen when the conciliation appointment notice is sent. The date entered for NONC/CONC should be the same for both referral and beginning dates.

9. Notification The CM must notify the participant in writing of the conciliation appointment; the notice must include:

A. The condition of the TANF Work Requirement(s) that was not met B. An explanation of the sanction to be applied for failing to conciliate or for not attending the appointment C. The appointment time and place, the name and phone number of the CM, so that the participant may reschedule, if necessary. If client needs to reschedule, document in Case Notes in SCOSA and send another A004 Notice. NOTE: If a participant without good cause, fails to keep the conciliation appointment, or fails to participate after conciliation, a timely notice is sent and he/she is sanctioned as appropriate.

10. Good Cause/Conciliation Form The DSS Form 1264, Good Cause Determination, is used to determine and document good cause as well as the individual’s agreement to participate. If Good Cause is established, check yes, document discussion on DSS Form 1264 and Case Notes in SCOSA, and conciliation ends. The client does not sign the DSS Form 1264 if Good Cause exists.

11. Ending the Conciliation The conciliation process will end:

A. If the participant establishes good cause for failing to comply with TANF Work Requirements. NOTE: The Case Manager will document good cause and sign the top portion of the DSS Form 1264. B. When the Conciliation Process portion of the DSS Form 1264 has been signed by the client. C. When the participant terminates the conciliation process by failing to show for the appointment or other noncompliance.

17.8 Actions Following Good Cause/Conciliation Process Based on the outcome of the good cause/conciliation process, one of the following actions must be taken.