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S N A P M A N U A L

74 If a household is entitled to expedited service, the Agency must conduct the interview and complete the application process within the expedited service standards. The first day of this count is the calendar day following application filing date. NOTE: If the Agency properly prescreened the household for expedited service resulting in the correct interview notice being sent, then the household must contact the Agency for their interview by the sixth day (or if the sixth day falls on weekend or holiday the household has until the next business day) in order to receive expedited service. Otherwise, the household will lose its entitlement to expedited service, unless the household’s failure to call by the 6th day is due to an Agency caused delay. Examples of Agency caused delays include but are not limited to: Agency closure, high call volume in the Intake/Interview Center which prevented households from being able to reach an interviewer, delays in mailing of interview notices, systems failure (e.g. CHIP System or SCOSA, or telephones in the Intake/Interview Center inoperable for an extended period of time). Late determinations If the prescreening required in Section 6.5 (1) Entitlement to Expedited Service fails to identify a household as being entitled to expedited service and the Agency subsequently discovers that the household is entitled to expedited service, the Agency will provide expedited service to the household within the processing standards, except that the expedited processing standard will be calculated from the date the Agency discovers the household is entitled to expedited service.

6 . 7 V E R I F I C A T I O N R E Q U I R E M E N T S F O R E X P E D I T E D S E R V I C E In order to expedite the certification process, the Agency will use the following verification requirements: (A) In all cases, the applicant's identity (i.e., the identity of the person making the application) will be verified through a collateral contact (Section 5.2 Sources of Verification, (2) Collateral Contacts) or readily available documentary evidence as specified in Section 5.2 Sources of Verification, (1) Documentary evidence. (B) All reasonable efforts will be made to verify within the expedited processing standards, the household's residency in accordance with Section 5.1 Verification Prior to Certification, (2) Residency, income (including a statement that the household has no income), liquid resources and all other factors required by Section 5.1 Verification Prior to Certification, through readily available documentary evidence as specified in Section 5.3 Sources of Verification, (1) Documentary evidence or collateral contacts (Section 5.2 Sources of Verification, (2) Collateral Contacts). However, benefits will not be delayed beyond the delivery standards prescribed in Section 6.6 Processing Standards for Expedited Service solely because these eligibility factors have not been verified.