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S N A P M A N U A L

72 If the household contacts the Agency within the 30-day processing period, the Agency must schedule a second interview. (B) Delays that are the fault of the Agency include, but are not limited to, those cases where the Agency failed to take the actions outlined in (A) above. (2) Delays caused by the household If by the 30th day the Agency cannot take action on the application due to the fault of the household, the household will lose its entitlement to benefits from the date of application. However, the Agency will give the household an additional 30 days to take the required action. The Agency will send the household a notice of denial on the 30th day if the household has not taken the required action. However, if a notice of denial is sent and the household takes the required action within 60 days following the date the application was filed, the Agency will reopen the case without requiring a new application. No further action by the Agency is required after the notice of denial is sent if the household failed to take the required action within 60 days following the date the application was filed. If the household was at fault for the delay in processing the application in the first 30-day period but is found to be eligible during the second 30-day period, the Agency will provide pro-rated benefits from the date the household took the required action. The household is not entitled to benefits from the date of application when the delay was the fault of the household. (3) Delays caused by the Agency Whenever a delay in processing the application in the initial 30-day period is the fault of the Agency, the Agency will take immediate corrective action. If the household is found to be eligible during the second 30-day period, the household will be entitled to benefits retroactive to the date of application. If, however, the household is found to be ineligible, the Agency will deny the application. (4) Delays beyond 60 days

If the Agency is at fault for not completing the application process by the end of the second 30-day period, the Agency must take corrective action to make an eligibility determination by using the original application and not requiring the household to file a new application.

If the household is at fault for not completing the application process by the end of the second 30- day period, the Agency will require the household to file a new application in order to make an eligibility determination.