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71 interview process. If the household has failed to appear for an interview or has failed to call in for a telephone interview and has made no subsequent contact with the Agency to express interest in pursuing the application, the Agency will send the household a notice of denial on the 30th day following the date of application. The household must file a new application if it wishes to participate in the program. In cases where the Agency was able to conduct an interview and request all of the necessary verification on the same day the application was filed, and no subsequent requests for verification have been made, the Agency may also deny the application on the 30th day if the Agency provided assistance to the household in obtaining verification as outlined in 5.5 Responsibility For Obtaining Verification, but the household failed to provide the required verification.

6 . 4 D E L A Y S I N P R O C E S S I N G T H E A P P L I C A T I O N If the Agency does not determine a household's eligibility and provide an opportunity to participate within 30 calendar days following the date the application was filed, the Agency will take the following actions: (1) Determining cause The Agency will first determine the cause of the delay using the following criteria: (A) A delay will be considered the fault of the household if the household has failed to complete the application process even though the Agency has taken all the action it is required to take to assist the household. The Agency must have taken the following actions before a delay can be considered the fault of the household: • For households that have failed to complete the application form, the Agency must have offered, or attempted to offer, assistance in its completion. • If one or more members of the household have failed to register for work, as in Section 8.1 Work Requirements, the Agency must have informed the household of the need to register for work, determined if the household members are exempt from work registration, and given the household at least 10 days from the date of notification to register these members. • In cases where verification is incomplete, the Agency must have provided the household with a statement of required verification and offered to assist the household in obtaining required verification if assistance was requested and allowed the household sufficient time to provide the missing verification. Sufficient time will be at least 10 days from the date of the Agency’s initial request for the particular verification that was missing. • For households that have failed to appear for an interview or have failed to call in for a telephone interview, the Agency must notify the household that it missed the interview and that the household is responsible for rescheduling a missed interview.