Page 259

S N A P M A N U A L

259 process, the household must have his/her 16-digit EBT card number, six-digit birth date, and nine digit social security number. If the household does not have a social security number, the EBT card may be pinned by using all zeroes.

2 2 . 5 E B T C A R D P R O D U C T I O N EBT cards are produced by the EBT vendor and mailed daily directly to the household. An EBT card is generated in each of the following situations:

(A) Initial approval of benefits. A household can continue to use the original EBT card even after periods of non-participation. (B) New PI is identified. (C) Household reports a lost, damaged or stolen card.

All EBT cards are mailed via first class mail.

2 2 . 6 N O N - R E C E I P T O F E B T C A R D S (1) Mailing of EBT cards

All SCEBT cards are mailed directly from the EBT card vendor’s card production site. (2) Returned Mailed Cards

All SCEBT cards that are declared non-deliverable by the US Postal Service (USPS) will be delivered to the SCEBT USPO Box 100229, Columbia, SC 29202-3229. This is the same address that is printed on the back of the new SCEBT card for cards found or returned by the cardholder.

NOTE: Returned cards will not be forwarded to county offices regardless of the circumstance. Replacement cards will be handled through the process that follows.

(3) Reporting non-receipt of EBT card

The household will contact either the EBT vendor helpline or the local county DSS office to report the non-receipt of the household’s EBT card.

(A) If the EBT vendor helpline is contacted and the card is in card status "11", the EBT vendor helpline will update the address promptly on the CHIP ADDR screen and then immediately process a replacement card. (B) If the local county office is notified, the EBT vendor system should be reviewed. If the card is in status "11", the address must be corrected on CHIP, and then a replacement card can be