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S N A P M A N U A L

258 (4) EBT Coordinator responsibilities

The EBT Coordinator's job duties consist of the following actions:

(A) Training recipients when necessary, on EBT related issues. (B) Responding to recipient calls and resolving problems related to EBT (C) Authorizing replacement cards for reapplications or situations in which households report lost, damaged, or stolen cards. (D) Validating card status (E) Processing the replacement of benefits due to household misfortune on CHIP FSRE screen

2 2 . 4 A U T H O R I Z I N G E B T I S S U A N C E S (1) Authorization Schedule

The Agency must ensure that benefits are authorized according to the following schedule:

(A) Newly certified households. Benefits must be authorized no later than the 27th day after the application date so that eligible households can participate by the 30th day. (B) Expedited processing. Benefits must be authorized no later than the sixth day after the application date so that eligible households can participate by the seventh day. (2) Availability of Benefits

SNAP benefits are available to the household the day after the benefits are authorized on CHIP, provided the household has an EBT card. Benefits are issued the first 19 days of each month. For ongoing cases approved before September 2012, SNAP benefits are available on the date that corresponds to the last digit of the recipient’s SNAP case number. For households that applied beginning September 1, 2012, benefits are available according to the last digit of the recipient's SNAP case number: 1 = 11th, 2 = 2nd, 3 = 13th, 4 = 4th, 5 = 15th, 6 = 6th, 7 = 17th, 8 = 8th, 9 = 19th, and 0 = 10th. NOTE: The monthly issuance cycle for households who were receiving SNAP benefits prior to September 1, 2012 and have a break in benefit receipt (non-receipt of benefits for at least one month) will have a change in their issuance cycle to reflect that the households have re-applied on or after September 1, 2012. (3) Card Activation

SNAP households cannot use telephonic pinning until benefits have been approved and posted to the EBT account. This includes instances of new, but not yet approved applications and reapplications where the EBT account was previously deleted from the contractor's system. PIN changes and replacement card pin selection on existing accounts can be pinned by telephone immediately upon receipt regardless of the EBT account balance. To use the telephonic pinning