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• Changes in address and telephone numbers will be updated in the Child Care Scholarship Program database and documented in the memo field. Note: If a client reports changes that would make them eligible for only part time care only when they were originally given full time care, no changes are made. The child care services continue at the original level of services approved. Example: If a client was approved for full time services initially but reports a reduction in hours of work, etc that would qualify for half time based on hours, the services will not be reduced to half time. The client will continue to receive the full-time child care service that was originally approved.

Situational Changes Within a 12-Month Eligibility Period Situation Process o Child care eligibility staff will add a new application period in the database to add the spouse and new children and align all children with the same service dates. Note: Previously eligible children will receive an additional 12 months of eligibility as well as what they were originally determined eligible for.

If not eligible, let existing services run until the original 12 months of care ends for the children originally receiving services. o The client memo field will be updated to include all actions taken. o All documents. Including the denial letter, if not done through the portal, will be sent to Imaging.

If There is a Divorce or a Child is Removed/Dies

o We would reassess eligibility ONLY if it would benefit the parent with a lesser co- pay. o If the change does not benefit the client, child care eligibility staff will only document the database to indicate that the client has divorced, been widowed, the child has been removed from the home or is deceased. o Provided documentation supporting the change will be sent to Imaging.