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5.16.2 NON-LIFE-THREATENING SITUATIONS If the reason for the termination of enrollment is not determined to be life threatening and does not pose an immediate and substantial threat to the health and/or safety of the child, termination of enrollment shall follow normal procedures.

5.17 COMPLAINTS

If ABC Quality receives a complaint on a License-Exempt facility, the complaint will be documented, and the Quality Assessor will make an unannounced visit, as appropriate, in order to investigate the complaint.

If the complaint is that the License-Exempt facility is operating more than the stated hours, or if ABC Quality discovers the facility is operating more than the stated hours, the complaint will be forwarded to Child Care Licensing as an illegal operation.

Any complaint that involves an injury to a child may be referred to the Office of Out of Home Abuse and Neglect (OHAN). All complaints received will be kept on file with ABC Quality and are public record.

5.17.1 NOTIFICATION TO CHILD CARE STAFF If termination of enrollment results after the appeals process, the ABC Quality Designee will send an e-mail to notify the Child Care Scholarship Program Control Center of the final decision to terminate enrollment and the effective enrollment termination date.

5.17.2 APPEALS The ABC Quality office will track the termination of enrollment of providers to determine if the provider files an appeal within the 30-day time frame allowed for filing an appeal. Once ABC Quality receives notification that a provider has filed an appeal, the ABC Quality Designee will enter this information into the Child Care Scholarship