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5.15.5 VERBAL OR PHYSICAL ABUSE BY A PROVIDER If a provider curses or yells at any SCDSS staff, the provider will be sent a certified letter after the first offense by ABC Quality. The letter will describe the incident and inform the provider that another such incident will result in termination being initiated. If a second offense occurs, the termination of enrollment process will be initiated. If the provider threatens, or physically assaults any SCDSS staff during the course of conducting SCDSS business, the termination of enrollment process will be initiated.

5.16 PROCESS FOR TERMINATING A PROVIDER ENROLLMENT The following shall occur when the Child Care Scholarship Program is initiating termination of an Child Care Scholarship Program provider’s enrollment: 5.16.1 LIFE-THREATENING OR SUBSTANTIAL THREAT OF HARM When there are life-threatening issues at an ABC Quality facility, the termination of enrollment process shall be initiated immediately, and CCL shall be notified. Life- threatening issues include, but are not limited to the following: • Sewer backed up in facility. • No water in the facility • Over-heated facility • Fire alarm disconnected. • A child seriously injured or death due to lack of supervision or

negligence by staff • Lack of supervision resulting in a child leaving the facility unnoticed • Lack of supervision resulting in a child being left at another location. • A child removed due to abuse or neglect by staff. • Ratios exceeded by 25 percent or more, etc. If the termination of enrollment process results in termination, the termination of enrollment should be effective immediately after the appeals process ends. The Director of Early Care and Education may make a decision to remove all Child Care Scholarship Program children from the facility during the appeals process.