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5.12.3 RATE INCREASES FOR FAMILY, FRIEND, AND NEIGHBOR CHILD CARE PROVIDERS A provider who increases their child care rates may request a rate increase form once per year. The following steps are taken when increasing child care rates: • The provider must call the Control Center to request an FFN Child Care Enrollment and Agreement Form, DSS Form 3774. • The rate increase form is sent to the child care provider. • The form is completed by the provider and returned to the Child Care Scholarship Program Control Center. Control Center staff updates the information in the Child Care Scholarship Program database. • Upon approval, the rate increase will be effective for all children connected.

5.12.4 RATE DECREASES FOR ALL LEVELS When a provider has a rate decrease, the decrease will immediately apply to all children connected to the provider and all future connections. NOTE: The same procedures as outlined in Rate Increases will be followed with the exception that all rate decreases will be effective immediately without regard to the client's eligibility period as this will benefit the family by reducing the potential out of pocket costs.

5.13 RECORDS A provider should establish good record keeping methods and maintain all documentation in an orderly fashion. Records should be kept for a period of five years plus current year or until all applicable audits have been completed. If an audit is in progress, all documents shall be maintained until the audit is complete. The following records are required to be kept on-site and will be reviewed during regular monitoring visits, audits, or as needed to resolve discrepancies.

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5.12.3 RATE INCREASES FOR FAMILY, FRIEND, AND NEIGHBOR CHILD CARE PROVIDERS A provider who increases their child care rates may request a rate increase form once per year. The following steps are taken when increasing child care rates: • The provider must call the Control Center to request an FFN Child Care Enrollment and Agreement Form, DSS Form 3774. • The rate increase form is sent to the child care provider. • The form is completed by the provider and returned to the Child Care Scholarship Program Control Center. Control Center staff updates the information in the Child Care Scholarship Program database. • Upon approval, the rate increase will be effective for all children connected.

5.12.4 RATE DECREASES FOR ALL LEVELS When a provider has a rate decrease, the decrease will immediately apply to all children connected to the provider and all future connections. NOTE: The same procedures as outlined in Rate Increases will be followed with the exception that all rate decreases will be effective immediately without regard to the client's eligibility period as this will benefit the family by reducing the potential out of pocket costs.

5.13 RECORDS A provider should establish good record keeping methods and maintain all documentation in an orderly fashion. Records should be kept for a period of five years plus current year or until all applicable audits have been completed. If an audit is in progress, all documents shall be maintained until the audit is complete. The following records are required to be kept on-site and will be reviewed during regular monitoring visits, audits, or as needed to resolve discrepancies.