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Child Care Scholarship Policy Manual 118

For a file with an existing password: o Verify client’s SSN in order to access the file. o Verify client’s mailing address. o Ask the client to verify their password. o If the password is correct: Have the client verify at least one of their child’s birth dates. If the client can provide the correct date, proceed with the call. o If the password is not correct: Advise the client that they will have to supply a copy of their driver’s license along with a request to change their password via mail or fax before the password can be changed and before further information can be given.

4.1.4 MAXIMUM CARE ALLOWED An eligibility period is defined as a period of 12 months (52 weeks) for which a client is determined eligible. When eligible, a full 12 months of care is given. This may be full-time care, half-time care, less-than-half-time care (LHT) or any combination of the three. Additionally, an applicant may have an older child who needs care only when school is out, such as during summer, spring break or a holiday. It is permissible to fund and connect only the services needed in this situation however, the client will be given a full 12 months of eligibility. NOTE: LHT care is used only for the Welfare Reform (FI, TCC1, TCC2, TCC/24 and TCC/FS) child care eligibility categories. LHT care may be used in conjunction with a full- time or half-time care arrangement or it may be used alone. It cannot be used to pay the same child care provider.

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Page 118

Official source

Child Care Scholarship Policy Manual 118

For a file with an existing password: o Verify client’s SSN in order to access the file. o Verify client’s mailing address. o Ask the client to verify their password. o If the password is correct: Have the client verify at least one of their child’s birth dates. If the client can provide the correct date, proceed with the call. o If the password is not correct: Advise the client that they will have to supply a copy of their driver’s license along with a request to change their password via mail or fax before the password can be changed and before further information can be given.

4.1.4 MAXIMUM CARE ALLOWED An eligibility period is defined as a period of 12 months (52 weeks) for which a client is determined eligible. When eligible, a full 12 months of care is given. This may be full-time care, half-time care, less-than-half-time care (LHT) or any combination of the three. Additionally, an applicant may have an older child who needs care only when school is out, such as during summer, spring break or a holiday. It is permissible to fund and connect only the services needed in this situation however, the client will be given a full 12 months of eligibility. NOTE: LHT care is used only for the Welfare Reform (FI, TCC1, TCC2, TCC/24 and TCC/FS) child care eligibility categories. LHT care may be used in conjunction with a full- time or half-time care arrangement or it may be used alone. It cannot be used to pay the same child care provider.