Page 117

Child Care Scholarship Policy Manual 117

A. Send an email to designated Control Center staff with the following information: a. client name and SSN, b. if known, provider’s name and c. complete address (street, city, state, zip), d. contact telephone number, including area code, e. provider’s FEIN/SSN, if known.

B. Ensure, prior to sending the email, if a new Family, Friend, and Neighbor (FFN) provider is chosen, that basic FFN criteria is met. See Family, Friend, and Neighbor Care Providers. If a Family, Friend, and Neighbor Care (In the Child’s Home) (FNI) arrangement is needed, ensure that FNI provider criteria is met. See Family, Friend, and Neighbor Care (In the Child’s Home) (FNI), i.e., to ensure that there are at least five children from that family requiring care.

4.1.3 CLIENT PASSWORDS A client is encouraged to establish a password to be assigned to their client file. This ensures a level of security that will prevent an individual, other than the actual client, to call and obtain information about the client’s child care case. In order to create a password, the following actions are taken: o Verify client’s SSN in order to access the file. o Verify client’s mailing address. o Verify at least one child’s birth date. o Have the client establish a six-character password upon verification of the above information. The password can be either letters or numbers, or a combination of the two. The client should refrain from using symbols or punctuations marks. NOTE: The password is NOT case sensitive. Advise the client that if they lose or forget the password or wish to change the password at any time, they will have to supply a copy of their driver’s license along with a request to change their password via mail or fax before the password can be changed and before further information can be given.

NOTE: Advise the client NOT to share their password with anyone. Proceed with the call.