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Child Care Scholarship Policy Manual 110

3.3.2 APPLICANT RESPONSIBILITIES It is the responsibility of the applicant to keep their contact information and address current with the Child Care Scholarship Program and to report if they lose employment, if they disenroll or stop attending and education or training program or if their family income exceeds 85% of state median. Current state median income amounts may be found at www.scchildcare.org. Any change reporting in the above information should be reported to the Child Care Scholarship Control Center at 1-800-476-0199 or via email to scchildcare@dss.sc.gov.

3.3.3 VERBAL ABUSE BY A CLIENT

If a client curses or yells at any SCDSS staff, the client will be sent an official email by the Program Manager after the first offense. The email will describe the incident and inform the client that another such incident may result in the denial of their services. The information will also be documented in the Child Care Scholarship database. If the second offence occurs, the denial of their services will be initiated. The AWS phone system recordings will be used as proof of the incidents, when applicable.

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Page 110

Official source

Child Care Scholarship Policy Manual 110

3.3.2 APPLICANT RESPONSIBILITIES It is the responsibility of the applicant to keep their contact information and address current with the Child Care Scholarship Program and to report if they lose employment, if they disenroll or stop attending and education or training program or if their family income exceeds 85% of state median. Current state median income amounts may be found at www.scchildcare.org. Any change reporting in the above information should be reported to the Child Care Scholarship Control Center at 1-800-476-0199 or via email to scchildcare@dss.sc.gov.

3.3.3 VERBAL ABUSE BY A CLIENT

If a client curses or yells at any SCDSS staff, the client will be sent an official email by the Program Manager after the first offense. The email will describe the incident and inform the client that another such incident may result in the denial of their services. The information will also be documented in the Child Care Scholarship database. If the second offence occurs, the denial of their services will be initiated. The AWS phone system recordings will be used as proof of the incidents, when applicable.