107.71 Follow-Up Contacts as Partial Renewals

The CAO is responsible for follow-up contacts to check the person’s progress in completing the activities listed on the AMR. The caseworker must use the alert system or other control system to track progress.

Follow-up contacts occur when exemption, good cause, budget exclusion, or sanction has ended and to verify if an 18 year old is a full-time student in secondary education. If the AMR needs to be updated for any reason, the CAO should conduct a partial redetermination interview and recommend using the Partial Redetermination Appointment Notice ( PA1834 ) to schedule the interview.

At the follow-up contact, the caseworker must review the status of the person’s plan. If the person has failed to complete the agreed-upon activities, the caseworker must determine the reasons and then take appropriate action, depending on whether the activity was mandatory or voluntary.

Plans on the AMR may be changed, if necessary, depending on the circumstances of the case. Together, the caseworker and the person must discuss future actions that the person and agency must take to meet the goals. The CAO must update the existing AMR to reflect the changes or complete a new AMR. The new or updated AMR can be verbally signed, emailed, or faxed for signatures. If the individual requests the new or updated AMR be mailed a PA 1753 AMR Signature Letter must also be sent explaining that the individual (s) must sign and return the AMR within 30 days. Failure to return the signed AMR within 30 days will result in individual ineligibility in TANF households or entire family ineligibility for ETANF households.