107.7 Follow-Up: Tracking Success

Follow-up is an important part of the AMR process. It provides the CAO with the opportunity to give the person feedback, helps the person resolve problems, and encourages the person to continue improving their situation.

55 Pa. Code § 133.23(a)(1)(vi)

If a person does not respond to a CAO request to talk about mandatory activities listed on the AMR, the CAO must begin action to discontinue assistance. See Cash Assistance Handbook Chapter 135.7 . When an AMR is completed, the caseworker and person must set a date by which the person is to contact the CAO to report on their progress. If the person has not contacted the CAO by the agreed-upon date that is listed on page 3, the CAO must contact the person by phone.

NOTE: The caseworker determines whether discussion about necessary changes should take place by phone or in person. If changes involve new goals and activities, a face-to-face discussion is recommended but not required.