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ABOUT THIS HANDBOOK PURPOSE OF THE CLAIMANT HANDBOOK This handbook will answer many of your questions and provide important information about Pennsylvania Unemployment Compensation (UC) benefits. (See the Glossary in Appendix B for definitions of all underlined terms.) To speed processing of your UC claim, please carefully read the information in this document. If you do not understand or have questions, please contact the Pennsylvania Department of Labor & Industry’s (L&I) Office of Unemployment Compensation for help CONTACT INFORMATION There are many ways to contact us: Go to our Website Visit: www.uc.pa.gov for additional information including answers to Frequently Asked Questions (FAQs). Call Us 888-313-7284 Monday - Friday from 8 AM – 4 PM EST Videophone Service for ASL Users 717-704-8474 Sign language is the ONLY means of communication provided at this number. Wednesdays 8 AM – noon EST and Fridays noon – 4 PM EST NOTE: You may see Commonwealth of Pennsylvania, or COPA, as the caller ID when we call you. Text Telephone Service (TTY) 888-334-4046 - This line is only available to individuals with hearing or speech difficulties calling from a TTY device. Email Us uchelp@pa.gov UC Live Chat Visit: www.uc.pa.gov/Chat and select the chat icon on the right-side of your screen to register for live chat services. Monday - Friday from 8 am - 4 pm EST. LANGUAGE ASSISTANCE Free services are available to assist you if you do not speak English. For assistance in a language other than English, please call 888-313-7284. Hay servicios gratuitos disponibles para ayudarlo si no habla inglés. Para obtener asistencia en un idioma que no sea inglés, llame al 888-313-7284. Accommodations for Individuals with Disabilities We will make accommodations to facilitate your participation in all UC programs, activities, and services. To request an accommodation for a disability, please contact us at 888-313-7284. Pennsylvania Unemployment Compensation Handbook 2