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OR from the login screen, click “Retrieve User Name or Password”: If you have forgotten your user name and/or password, please click Retrieve User Name or Password Select the option that applies to your situation. • Option 1 - Forgot Password If you have forgotten your password, please click “retrieve password.” You will be prompted for information about your account. When matched, you will establish a new password and then have access to your account. • Option 2 - Forgot User Name If you have forgotten your User Name, please click “retrieve User Name.” You will be prompted for information about your account. When matched, you will establish a new password and then have access to your account. • Option 3 - Forgot User Name and Password If you have forgotten your User Name and password, please click “retrieve both.” You will be prompted for information about your account. When matched, you will establish a new password and then have access to your account. Option 1 - Forgot Password If you have forgotten your password, please click retrieve password. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. Option 2 - Forgot User Name If you have forgotten your user name, please click retrieve User Name. You will be prompted for information about your account and when matched, you will establish a new password then have access to your account. Option 3 - Forgot User Name and Password If you have forgotten your user name and password, please click retrieve both. You will be prompted for information about your account, and when matched, you will establish a new password then have access to your account. If you selected, “Option 1 – Forgot Password,” enter your username on the following screen. Choose “Individual” and click “ Complete the required fields and then click the next button to begin the retrieval process. *Indicates required fields. Pennsylvania Unemployment Compensation Handbook 15