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ENERGY ASSISTANCE PROGRAMS Section Four: Crisis Payments Program Year 2026 73 Intake, Operations & Policy Manual In addition to the above, the household must either be disconnected or at imminent risk of disconnection (within 5 days of application) to be considered as having a life- threatening crisis situation. Households with deliverable fuels must either be out of fuel or at imminent risk of being out of fuel. Life-threatening crisis situations must be addressed within 18 hours of a completed application if such household is eligible to receive such benefits. This timeframe must be documented in OPUS to ensure compliance with the federal requirement and must include comments outlining how the situation was addressed. Agencies are authorized to provide any of the following forms of assistance, or a combination thereof which best resolves a given emergency situation: • Bill Payment Assistance • Heating or cooling system installation, repair, or replacement--includes repair, replacement, or conversion of inoperative, non-functional, or unsafe household heating or cooling equipment necessary to alleviate a potential energy crisis. When considering equipment installation, repair, or replacement, considerable effort should be made to supplement LIHEAP funds with other leveraged resources. • Other Equipment Repair/Replacement--includes repair or replacement of inoperative, non-functional or unsafe household appliances/equipment necessary to alleviate home energy crises. When considering equipment repair or replacement, considerable effort should be made to supplement LIHEAP funds with other leveraged resources. • Other Emergency Services--including, but not limited to information, referral, coordination of benefits, advocacy, case management and/or other goods and services necessary to relieve immediate threat to health and safety. The maximum benefits payments for crisis assistance are: Year-Round Crisis LIHEAP Year-Round Crisis OEAP Non-Furnace Health and Safety $1,000 $2,500 $1,000 Heating or Cooling Equipment Installation, Replacement, or Repair $12,000