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ENERGY ASSISTANCE PROGRAMS

Introduction Intake, Operations & Policy Manual Program Year 2026 6 This manual is the result of years of collaboration between OHCS and volunteer representatives from the state-wide network of energy assistance coordinators and intake staff, as well as ongoing discussions at the Oregon Energy Coordinators Association (OECA) Roundtables and the annual state-wide energy assistance meetings. Thanks to years of hard and often tedious work by the members of the manual committee, we now have a template to move us into the future. SECTION ONE: APPLICATION PROCESS This Section contains: ✓ Confidentiality ✓ Preliminary Household Assessment ✓ Verification of Identification ✓ During the Intake ✓ Domestic Violence ✓ Avoiding Duplicate Applications ✓ Using Mail-In/Hard Copy Applications ✓ Energy Assistance Program Authorization Form ✓ ENERGY/WEATHERIZATION ASSISTANCE APPLICATION---Required Language for Applications ✓ Distribution of Authorization Copies ✓ Completed Files ✓ Pending Applications ✓ Denied Applications ✓ Voided Applications ✓ Data Entry of Forms ✓ Unusual Eligibility Situations ✓ Fraud and Determination of Fraud ✓ Identify Theft ✓ Recovery of Ineligible Assistance ✓ Declaration of Household Income (DHI) ✓ Self-Employed Clients